Shipping policy

At Eloria Glow, we are committed to delivering your favorite skincare and cosmetics products safely and on time. This Shipping Policy outlines how we process, ship, and deliver your orders.

Order Processing Time

  • All orders are processed within 1–3 business days
  • Orders are not processed or shipped on weekends or public holidays
  • You will receive a confirmation email once your order has been placed

Once your order is shipped, you will receive a tracking number to monitor your delivery.

Shipping Time

Estimated delivery times may vary depending on your location:

  • Local Shipping: 3–7 business days
  • International Shipping: 7–15 business days

Please note that shipping times are estimates and may be affected by external factors such as courier delays, customs processing, or high order volumes.

Shipping Charges

  • Shipping fees are calculated at checkout based on your location
  • Free shipping may be offered on selected orders or promotions

Any applicable customs duties or taxes for international orders are the responsibility of the customer.

Order Tracking

Once your order has been dispatched, you will receive a tracking link via email.

You can use this tracking number to:

  • Monitor your shipment status
  • Check estimated delivery date

If you do not receive tracking details, please contact our support team.

Delays and Issues

While we strive to ensure timely delivery, Eloria Glow is not responsible for delays caused by:

  • Courier services
  • Customs clearance processes
  • Incorrect shipping details provided by the customer

If your order is significantly delayed, please contact us and we will assist you.

Incorrect Address

Please ensure that your shipping address is accurate at checkout.

Eloria Glow is not responsible for orders shipped to incorrect addresses provided by customers. Additional charges may apply for reshipping.

Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide your order number and relevant details

We will investigate the issue and offer a suitable resolution.

Contact Us

If you have any questions about our Shipping Policy, feel free to contact us:

📧 Email: support@eloriaglow.com